Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Time
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times:
- New Zealand: 5-9 business days
- Australia: 5–10 business
- International: 9-14 business days
Please note: Delivery times may vary due to external factors such as customs delays or courier issues.
Shipping Methods
We use trusted courier partners to ensure your order arrives safely and on time.
Available shipping options will be shown at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your package anytime using the provided link.
Shipping Delays
While we strive to deliver your order on time, delays may occur due to:
- High order volumes
- Weather conditions
- Customs processing (for international orders)
We appreciate your patience in such situations.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
We will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact us:
- Email: shoptrutrim@gmail.com
Thank you for shopping with us!